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Category: Instructions on how to use InternetSupervision

  [30] Instructions on how to use InternetSupervision 1 2 3 4 5  
# 5 Contact Confirmation

Each SMS contact's phone number will be confirmed before it can be assign to any of the monitored services. An SMS message will be sent to the mobile phone with a unique confirmation code. You will need to enter this confirmation code by clicking the 'Need to confirm' link that will appear next to the contact information on the 'Manage Contacts' page. If you make any changes to the SMS phone number, a new confirmation code will be generated and sent to the new mobile phone; you will need to use this new code to re-confirm the modified contact.

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# 12 Voice Contact Days of Week

You should select the days of the week in which you would like to be contacted at that particular number. For example, if you select "12345", you will only be contacted on weekdays.

Numbers correspond to days of week are as follows:

1 - Monday
2 - Tuesday
3 - Wednesday
4 - Thursday
5 - Friday
6 - Saturday
7 - Sunday

NOTE: You should make sure that there is a contact available every day of the week. We can only call contacts that are available at the time of the failure. For example, if a failure occurs over the weekend and all your contacts are only available during the weekdays, we will not call anyone on your voice contact list. Therefore, failure notification will not be delivered to any of the voice contacts.

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# 21 Alternate City Check

This feature is available for the HTTP/S service of paid accounts. When your website cannot be reached from the primary monitoring station in Chicago, IL, InternetSupervision will issue a second check from a different geographic location: Detroit MI, Washington DC, 2nd station in Chicago IL, or Santiago Chile.

If the website fails for the second time from the "alternate city", the monitoring station will attempt one more check from the primary station in Chicago. If the website fails all three checks, "failure event" will be generated. If your website fails from Chicago, but works OK from the "alternate city", "failure event" will not be generate. This feature helps decrease the number of false alarms.

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# 27 Reminder Frequency

The time between consecutive failure reminders. You can specify a unique frequency for each of the "service contacts". This frequency has to be greater than or equal to your "check frequency". For example, if your service check frequency is "30 minutes", you can elect to receive reminders at the following frequencies: 30 minutes, 1 hour, 2 hours, 3 hours, 4 hours, 8 hours, or 12 hours. On the other hand, if your "check frequency" is 60 minutes (as it is always with the free accounts), you cannot lower the reminder frequency below "1 hour".

NOTE: If your check frequency is "5 minutes", we will not send you a reminder every 5 minutes since this would cause you to receive too many emails. Rather, the minimum reminder frequency is always "15 minutes" - even if your check frequency is "5 minutes".

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# 29 Port

When using the TCP Port service, you should set the "Port" value to the TCP/IP port that you want to monitor. When using any of the other services (SMTP, POP3, IMAP4, etc.), the "Port" value is automatically set the the default port of the monitored service (e.g. 25 for SMTP, 110 for POP3) and cannot be changed.

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# 7 Premium Features

In order to assign SMS or voice contacts to a monitored service, the service needs to be created with the Premium Features enabled. You cannot enabled/disable the Premium Features once the service was created. The Premium Features can be disabled or enabled only when creating the service for the first time. Therefore, if you created a service without Premium Features, and now want to add SMS or voice contacts, you should create a new service with Premium Features enabled, and delete the old service.

NOTE: InternetSupervision pricing is based on the number of "checks". The price-per-check of a service with Premium Features is higher than the price-per-check of a service without the Premium Features. Thus, you should only create a service with Premium Features, if you are planning to add SMS or voice contacts to that service.

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