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Category: Instructions on how to use InternetSupervision

  [30] Instructions on how to use InternetSupervision 1 2 3 4 5  
# 5 Contact Confirmation

Each SMS contact's phone number will be confirmed before it can be assign to any of the monitored services. An SMS message will be sent to the mobile phone with a unique confirmation code. You will need to enter this confirmation code by clicking the 'Need to confirm' link that will appear next to the contact information on the 'Manage Contacts' page. If you make any changes to the SMS phone number, a new confirmation code will be generated and sent to the new mobile phone; you will need to use this new code to re-confirm the modified contact.

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# 12 Voice Contact Days of Week

You should select the days of the week in which you would like to be contacted at that particular number. For example, if you select "12345", you will only be contacted on weekdays.

Numbers correspond to days of week are as follows:

1 - Monday
2 - Tuesday
3 - Wednesday
4 - Thursday
5 - Friday
6 - Saturday
7 - Sunday

NOTE: You should make sure that there is a contact available every day of the week. We can only call contacts that are available at the time of the failure. For example, if a failure occurs over the weekend and all your contacts are only available during the weekdays, we will not call anyone on your voice contact list. Therefore, failure notification will not be delivered to any of the voice contacts.

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# 21 Alternate City Check

This feature is available for the HTTP/S service of paid accounts. When your website cannot be reached from the primary monitoring station in Chicago, IL, InternetSupervision will issue a second check from a different geographic location: Detroit MI, Washington DC, 2nd station in Chicago IL, or Santiago Chile.

If the website fails for the second time from the "alternate city", the monitoring station will attempt one more check from the primary station in Chicago. If the website fails all three checks, "failure event" will be generated. If your website fails from Chicago, but works OK from the "alternate city", "failure event" will not be generate. This feature helps decrease the number of false alarms.

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# 27 Reminder Frequency

The time between consecutive failure reminders. You can specify a unique frequency for each of the "service contacts". This frequency has to be greater than or equal to your "check frequency". For example, if your service check frequency is "30 minutes", you can elect to receive reminders at the following frequencies: 30 minutes, 1 hour, 2 hours, 3 hours, 4 hours, 8 hours, or 12 hours. On the other hand, if your "check frequency" is 60 minutes (as it is always with the free accounts), you cannot lower the reminder frequency below "1 hour".

NOTE: If your check frequency is "5 minutes", we will not send you a reminder every 5 minutes since this would cause you to receive too many emails. Rather, the minimum reminder frequency is always "15 minutes" - even if your check frequency is "5 minutes".

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# 2 Email Contacts

You can create any number of email contacts and assign them to any of your monitored services. Each service must have at least one email contact. You can delete a contact only if it is not currently assigned to any of the services.

If you have a pager, PDA, or cell phone that can accept text messages via an email address, you can make it one of the email contacts and specify a descriptive contact "nickname" - for example "John's Cell Phone". When we send a notification email, all contacts assigned to the failed services are included in the TO: address of the email message.

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# 4 Voice Contacts

If you have a paid account, you can create any number of Voice contacts. You can create Voice contacts only for services that have the "premium features" enabled. To create the Voice contact list, click on the "Edit" link next to the service, and follow the "Activate Voice Contacts" link.

Each monitored service includes up to 5 Voice or SMS notifications per month. Any notifications above this limit will be charged at $0.20 each.

The voice contact phone number for voice contacts must be in the 10-digit USA and Canada format without dashes, spaces, dots, etc. For example: 7735551234.

When a website fails, InternetSupervision operators go through the predefined voice contact list until a person is reached and the server or website status information is passed on.

NOTE: Voice contacts will be called once per "failure event". Voice contacts will not be called for "recovery events". You will still receive failure and recovery via your email contacts (each monitored service must have at least one email contact).

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