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Category: Instructions on how to use InternetSupervision

  [30] Instructions on how to use InternetSupervision  1 2 3 4 5  
# 4 Voice Contacts

If you have a paid account, you can create any number of Voice contacts. You can create Voice contacts only for services that have the "premium features" enabled. To create the Voice contact list, click on the "Edit" link next to the service, and follow the "Activate Voice Contacts" link.

Each monitored service includes up to 5 Voice or SMS notifications per month. Any notifications above this limit will be charged at $0.20 each.

The voice contact phone number for voice contacts must be in the 10-digit USA and Canada format without dashes, spaces, dots, etc. For example: 7735551234.

When a website fails, InternetSupervision operators go through the predefined voice contact list until a person is reached and the server or website status information is passed on.

NOTE: Voice contacts will be called once per "failure event". Voice contacts will not be called for "recovery events". You will still receive failure and recovery via your email contacts (each monitored service must have at least one email contact).

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# 1 Content Checking

If you have a paid account, you can specify "Expected Response Text" for your HTTP/S service. If specified, our monitoring station will check the page content for the presence of that phrase. If not found, the service will be considered to have "failed". The verification is not case sensitive, but the text must be found in the content of the page exactly as it is entered. In addition, the text must be found within the first 100KB of the page since the monitoring system will only download the first 100KB.

You can also specify the "Unexpected Response Text" for your HTTP/S service. If specified, our monitoring station will check the page content to make sure that it does not contain that phrase. If the unexpected phrase is found, the service will be considered to have "failed". The monitoring system will only check the first 100KB of the page contents.

Tip: The "Expected Response Text" / "Unexpected Response Text" feature of the HTTP/S service allows you to monitor almost any device that can be accessed through your web server. For example, if you want to monitor your SQL Server, MySQL, or Oracle database, you could write a simple dynamic script (in PHP, Perl, ASP, JSP, ColdFusion, etc) that connects to the database and performs a simple SELECT statement.

If the script succeeds, it should output a simple text phrase "alive" (or similar). If the script fails, you can trap the error and return the phrase "error". After your script is ready, you should add an HTTP/S service that connects to the URL of the script, provide the appropriate Expected and Unexpected Response Text values, select the appropriate check frequency, and assign the contacts that should be notified.


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# 11 Voice Contact Type

This is the type of number you entered in the phone field. This number can be a phone (land line), a cell phone, or a pager/beeper.

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# 13 Voice Contact Time From

This is the beginning hour that a person may be contacted using this number. This value is based on a 24-hour day. For example, if a person should be contacted anytime of the day, "Time From" should be set to "0000" (which represents the beginning of the day). If a person should be contacted during work hours that start at 9:00AM, "Time From" should be set to "0900".

Tip: You should make sure that there is a contact available every hour of the day. We will only call contacts that are available at the time of the failure. For example, if listed yourself as a contact only during the work hours of 9:00AM to 5:00PM, and a failure occurred at 8:00PM, you would not be notified.

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# 14 Voice Contact Time To

This is the ending hour that a person can be contacted using the phone number. This value is based on a 24-hour day. For example, if you want to be contacted any time of the day, "Time From" should be set to "0000" and "Time To" should be "2400" or "2359".

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# 28 Number of Reminders

When an event (a failure or a recovery) occurs an alert is generated. Our notification system will send one email notification when a previously failed service recovers. On the other hand, for failure events, you can setup your "service contacts" to receive multiple reminders. For example, if your service fails at 10:00AM, and you have set your "service contacts" to receive 5 reminders, emails will be dispatched at the following times: 1st at 10:00AM, 2nd at 11:00AM, 3rd at 12:00PM, 4th at 1:00PM, and final 5th at 2:00PM. This allows you "not to forget" that the service is still down.

NOTE: You can control the frequency at which the reminders are sent (in the example above, we used a frequency of "1 hour").

Paid accounts are allowed a maximum of 24 reminders for any given failure event (service failed and did not yet recover). In addition, we will continue to send daily email reminders for a failure that lasts longer than 24 hours.

Free accounts are allowed a maximum of 3 reminders for any given failure event. If you have a free monitoring account, and your website has not recovered for more than 24 hours, our system will "suspend" monitoring of this site and send a suspension notification.

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