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Category: Instructions on how to use InternetSupervision

  [30] Instructions on how to use InternetSupervision  1 2 3 4 5 
# 28 Number of Reminders

When an event (a failure or a recovery) occurs an alert is generated. Our notification system will send one email notification when a previously failed service recovers. On the other hand, for failure events, you can setup your "service contacts" to receive multiple reminders. For example, if your service fails at 10:00AM, and you have set your "service contacts" to receive 5 reminders, emails will be dispatched at the following times: 1st at 10:00AM, 2nd at 11:00AM, 3rd at 12:00PM, 4th at 1:00PM, and final 5th at 2:00PM. This allows you "not to forget" that the service is still down.

NOTE: You can control the frequency at which the reminders are sent (in the example above, we used a frequency of "1 hour").

Paid accounts are allowed a maximum of 24 reminders for any given failure event (service failed and did not yet recover). In addition, we will continue to send daily email reminders for a failure that lasts longer than 24 hours.

Free accounts are allowed a maximum of 3 reminders for any given failure event. If you have a free monitoring account, and your website has not recovered for more than 24 hours, our system will "suspend" monitoring of this site and send a suspension notification.

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# 31 Service Name

You should set the service "Name" value to a short nickname that will help you to quickly identify this particular service. For example, "Name" could be set to "appsrv1", "mysite.com", "ssl mysite.com", "ftp.mysite.com", etc. The "Name" value will be included in the subject of the failure/recovery alerts like this: "FAILURE - mysite.com" or "RECOVERY - appsrv1". Therefore, we recommend to limit the length of the service "Name" to at most 20 characters.

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# 32 TCP Port

You can monitor any custom TCP/IP port of your host to ensure that a specific service is running. With this service you can monitor almost any TCP/IP service. You will be asked to provide both the host (IP address or domain name) and the port number. Our monitoring station will attempt to connect to the specified port of the specified host and wait for any response.

The response can than be compared to the optional "Expected Response Text" value that you specified. If the response text does not contain the value that you specified, the service will be considered to have "failed". The connection will timeout after 30 seconds. If not response is received from your server within the timeout period, the service will be considered to have "failed".

Important: The TCP Port service cannot be used to monitor services similar to HTTP in which the server will not send a response and will wait for the client to send some data first. The TCP Port service can only be used to monitor services in which the server sends an immediate response to the client which established the connection.

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# 26 Previous Balance

The amount of funds deposited to your account by the initial or renewal payments. For example, when you created your account and made the initial $25.00 payment, these funds were added to your "account balance" and are used to cover your "usage costs". Once your account balance is within 5 days of running out, InternetSupervision will automatically charge your credit card for one month of service (as estimated based on your account's configuration at the time of the charge).

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# 15 Voice Contact Valid

The operators will mark any phone number that cannot be reached as invalid. This will prevent any future calls to that number. If you see any voice contact that is not marked as "Valid", please correct the phone number and mark the updated contact as valid.

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# 3 SMS Contacts

SMS stands for Short Message Service which is available on digital GSM networks allowing text messages of up to 160 characters to be sent and received via your mobile phone. If the phone is powered off or out of range, messages are stored in the network and are delivered at the next opportunity. If you have a paid account, you can create any number of SMS contacts. You can assign SMS contacts only to services that have the "premium features" enabled.

Each monitored service includes up to 5 SMS or voice notifications per month. Any notifications above this limit will be charged at $0.20 each. The phone number for SMS and voice notifications must be in the International Format.

NOTE: SMS notifications will only be sent once per "failure event". SMS will not be sent for "recovery events". You will still receive failure and recovery via your email contacts (each monitored service must have at least one email contact).

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